Kisumu County is banking on ongoing multi-billion infrastructural projects to attract business tourism. Expansion of Kisumu International Airport and the development of the ring road along Lake Victoria to attract over 2 million visitors as hotels are re-thinking their current infrastructure, conference facilities, bed quality versus quantity and friendly pricing models.
During the launch of the Mirage Paradise Hotel, CEC for Tourism, Hon Achie, citing the increase in demand for flights to and fro Kisumu. Renegade Air introduced a midday flight an indicator, “there is business coming here and potential investment is continuing to grow.”
These are indicators of growth with the occupancy rate in Kenyan hotels at 18 percent, registering a decrease from 27 percent in March. Kisumu is displaying signs of rapid recovery from effects of the Pandemic since 2020 with a high influx and demand for BnB. To cub the spread of Covid 19 in hotels, technology is being employed to greatly reduce congestion, movements, sanitizing and touching surfaces.
The introduction of advanced check in and check out technology in the hospitality is prove Kisumu is keeping up with the latest trends in providing great visitor experiences. The County aims at boosting bed capacity in hotels and is undergoing a makeover in preparation for 8,500 delegates at the Africities Summit slated for May 17 to 21, 2022.
According to Governor Prof Anyang Nyong’o, some of these trends are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements.
Governor Nyong’o commended Mirage Hotel for investing in digitized service. “There is a need for hotels to boost the tourism industry as Kisumu looks forward to hosting conferences including the upcoming Kisumu Investment Conference.”
Mirage Hotel opens for business with boardroom and conferencing capacity from 20 to 100. Hotel guests are able to book online, travel with devices such as phones, tablets and computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel. Hotels are also starting to move away from hard cash user pay models.
Thanks to digital innovation and social media, guests also expect digital interactions with the hotel to be personalized. When investing in digital apps for check-ins, room service and other customer-oriented digital interactions, hotel operators are investing in systems and technologies that can personalize the experience for guests.